Consumer mediation

Last updated: 6 October 2026

If you are a consumer and a dispute with Bagdropin is not resolved, you can use a mediator free of charge.

1. Contact us first

Before going to mediation, send your complaint in writing to hello@bagdropin.com or 16 rue Degas, 95120 Ermont, France, with your booking code. We will reply within 7 days.

2. Consumer mediator

If we have not resolved your complaint within a reasonable time (at most one year after your written complaint), you may refer it free of charge to the consumer mediator we have appointed:

Name: CM2C
Address: 49 rue de Ponthieu, 75008 Paris
Website: https://www.cm2c.net

The mediator proposes a solution; you remain free to accept it or not.

3. Courts

Mediation does not prevent you from going to court. See the terms for the applicable law.