Cancellation and refund policy

You can cancel a paid booking at any time before the drop-off date and receive a full refund. If you started a booking but did not complete payment, it expires automatically and you are not charged.

Open your booking from My bookings (or from the link shown after payment) and choose Cancel and get a full refund. Guest bookings can be cancelled from the same device and browser session; otherwise contact us with your booking code at hello@bagdropin.com.

Refunds go back to the card or wallet used for payment through Stripe. Banks usually show the refund within [number] working days; the exact delay depends on your bank.

Once your bags have been dropped off, the booking can no longer be cancelled online. If you collect your bags earlier than planned, unused days are not refunded. See the terms for the right of withdrawal.

If a partner cancels or refuses your bags for a reason not related to you (for example closure), you are refunded in full. We will help you find another spot where possible.

Write to hello@bagdropin.com with your booking code. If we cannot resolve your request, you can use consumer mediation.